BrasilGanha offers self-exclusion facilities for those customers who wish to restrict their gambling activities with BrasilGanha.

- By entering into a self-exclusion agreement with BrasilGanha, the player will be prevented from using his/her account for a definite or indefinite period. During this period of self-exclusion BrasilGanha will not distribute any promotions.

- If the player needs a break from gambling at BrasilGanha he/she can ask for a cool down period. Once the player has requested a cool down period, he/she will receive a confirmation from BrasilGanha within 48 hours. In all cases, the player’s request will be complied with as soon as it is acknowledged by BrasilGanha

- A period of self-exclusion shall only be shortened after a seven –day cool down period, unless the existing self-exclusion period is due to end within that seven-day timeframe, in which case it shall remain unaltered.